Orders
My order is showing as complete, but I haven't received it. Where is it?
A 'complete' order indicates it has been dispatched from our warehouse, not that it has been received by you.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website. Alternatively visit our delivery and shipping page to track your order.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website. Alternatively visit our delivery and shipping page to track your order.
I can't find my order number to create a return. What do I do?
Your order number can be located either in your order confirmation email, or on the front of your package. If you're searching on your package, look out for the P/O number.
If you have used PayPal to process your order, the invoice ID on your PayPal receipt will be your order number.
If you have used PayPal to process your order, the invoice ID on your PayPal receipt will be your order number.