OUR CARE GUIDE
Becoming part of the Sheridan Outlet doesn’t stop when you purchase a product — it’s about enjoying it for years to come, too. Which also includes knowing how best to take care of it.
Dedicated to everyday luxury, we’ve worked hard to understand how your product will perform, every day. That’s why we’ve developed care instructions to help extend the longevity of your product — you deserve it.
Product Care
Sheets
For easy care, Sheridan Outlet's bed linen can be machine washed and tumble dried. Sheets and pillowcases feel best when laundered every week; it's recommended not to leave them unwashed for more than two weeks. To reduce wear, alternate your sheets with a fresh set between washes.
Always check the care label for specific care instructions. In general, wash bed linen separately from towels and clothing using a warm gentle wash cycle at 40 degrees. Turn pillowcases inside out. Sheets launder better when they're not overcrowded; load the machine so your items have plenty of room.
Towels
Sheridan Outlet towels and bathrobes have been engineered to a high quality and can be washed and tumble dried. With the correct care, you can keep them feeling soft and fluffy for longer.
Towels and bathrobes should be washed frequently using a warm gentle wash cycle at 40 degrees. Be careful not to overload, and separate lights from dark colours. To protect terry fibres and for superior colour retention, use a gentle eucalyptus-based washing detergent.
Quilts
Always follow the care instructions on your items label. Some materials allow for machine washing, others require dry cleaning. Regardless of the suggested method, wash at least once a year.
In between washes, we recommend air drying your quilt in direct sunlight to release any moisture.
Pillows
As with other bed accessories, always follow the care instructions on the label. This will advise the method of washing, and provide instructions for their best wash.
Generally, it is preferred to wash pillows in warm water as opposed to cold, to prevent allergen buildup. Dry pillows in direct sunlight and allow to air; the sun acts as a natural antibacterial agent and helps keep pillows hygienic and fresh.
We recommend using a pillow protector to prolong the life of your pillow; it assists with hygiene, freshness and keeping them stain free.
Fabric Care
Cotton
We recommend gentle wash at 40 degrees for cotton. For drying, use a warm tumble dry setting. To protect the fibres and for superior colour retention, use mild detergents — for example, ones with a eucalyptus base.
Only for whites should you use a detergent containing optical brightening agents (OBA's). For colours, we recommend oxygen bleach, often referred to as colour-safe bleach.
Linen
To keep your sleep hygienic and fresh, wash your linen weekly using a warm gentle wash cycle at 40 degrees. To protect and prolong the life of your linen products, use a gentle eucalyptus-based washing detergent. Linen softens with washing.
TENCEL™ Lyocell Fibres
When it comes to products crafted with TENCEL™ Lyocell fibres, we recommend washing the item separately before first use, inside out, using a warm machine wash at 40 degrees.
Use a mild detergent and wait until it is fully diluted in the water before putting the item in the washing machine. Undiluted detergents can cause staining on the fabric.
Wool
Always check the care label for specific instructions. If your item is machine washable, use a wool cycle with wool detergent to protect and prolong its life — when drying, do not tumble dry. Line dry is preferred.
Frequently Asked Questions:
To find out more about how to care for your Sheridan Outlet products, click below.
SHERIDAN MANUFACTURER'S WARRANTY
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For a further detailed overview of the Sheridan warranty information click here.
RETURNS POLICY
At Sheridan Outlet, we take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem. We will accept returns for all faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Click and Collect orders purchased using a credit card can be refunded online or in-store.
For a further detailed overview of the Sheridan Outlet refund information click here.