SHERIDAN AND DUNLOPILLO® MANUFACTURER‘S WARRANTY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

In addition, Sheridan Australia Pty Ltd (“Sheridan Australia”) as the source of Sheridan and Dunlopillo® branded products in Australia warrants that its products itemised below (“Products”) will be free from manufacturing defects for the Warranty Period stipulated, commencing on the day of purchase, as reflected on your purchase invoice/receipt:

Brand	Product	Warranty Period
Sheridan	Pillows, quilts, pillow and mattress protectors, toppers and underlays	5 years
Sheridan	Made to order furniture. Available prior to the 17th July 2019	5 years
Dunlopillo®	Pillows in the Luxurious Latex range	10 years
Dunlopillo®	Pillows in the Therapillo™ Premium Memory Foam range	10 years
Dunlopillo®	Pillows in the Therapillo™ Cooling Gel Top Premium Memory Foam range	10 years
Dunlopillo®	Pillow protectors and mattress protectors in the Supima® Comfort and Coolmax® Comfort ranges	5 years
Dunlopillo®	Pillows in the Therapillo™ Flexible Support Memory Fibre range	5 years

In order for this warranty to apply, the Product must also have been:

• manufactured by or on behalf of Sheridan Australia and branded Sheridan or Dunlopillo®. Sheridan Outlet branded product is not covered by this warranty;

• sold directly by Sheridan Australia or one of its authorised stockists or distributors, and purchased in Australia;

• used in a normal domestic environment, and not a commercial environment;

• not subject to abuse, improper treatment, neglect or misuse;

• maintained and cleaned, and in the case of furniture, assembled, installed and operated, in accordance with our instructions and/or recommendations; and

• in the case of furniture, made to order for the customer claiming under the warranty.

Fair wear and tear is not covered by this warranty.

The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded. Nothing in this warranty is to be interpreted as excluding, restricting or modifying any state or federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified.

BED ACCESSORY PRODUCTS

For the purpose of this warranty, ‘Bed Accessory products‘ are products which:

• are one of the following listed bedding accessory products/ranges; Deluxe Dream®, Deluxe Dream® 2 in 1, Ultracool®, Deluxe Wool, Deluxe Feather & Down, Ultimate Dream, Feather & Down Latex, Ultralux, Kids Pillow, Kids Quilt

• was manufactured by or on behalf of Sheridan and branded Sheridan

• is used in a normal domestic environment, not a commercial environment

• was maintained and cleaned in accordance with our instructions and/or recommendations

• has not been subject to abuse, improper treatment, neglect or misuse; and

• was sold directly by Sheridan, or by an Authorised stockist or Distributor of Sheridan, and was purchased in Australia.

MADE TO ORDER FURNITURE

For the purpose of this warranty, ‘Made to Order furniture‘ is furniture which:

• was manufactured by or on behalf of Sheridan and branded Sheridan

• was made to order for the customer

• is used in a normal domestic environment, not a commercial environment

• was assembled, maintained, cleaned, installed and operated in accordance with our instructions and/or recommendations

•has not been subject to abuse, improper treatment, neglect or misuse; and

• was purchased for use in Australia.

Please be aware that natural features of stone, leather and timber include variation in pattern and colour shade. We will do our best to match colours but some variation is to be expected and not covered by this warranty.

Where customers request Made to Order furniture in a raw, unpolished finish state, surface checking, warping stains and other imperfections arising from lack of finish are at the liability of the customer.

WARRANTY CLAIM PROCESS

If you wish to make a claim under this warranty, you should phone our Customer Service team on 1800 223 376 between 9am – 4pm AEST (excluding public holidays in Melbourne, Australia). We will help you to determine whether the Product needs to be assessed and if so, arrange with you to have the Product returned for assessment or make time to attend and assess the Product.

In order to be able to determine your claim, we will need:

• Your name

• Your address

• Your proof of purchase documentation (for example: your receipt/invoice)

• Brief description of the fault (including photographs if that makes it easier to explain); and

• Brief description of how you have used the Product.

Where we advise that the Product should be returned for assessment, if possible please also return any original packaging, including cardboard inserts.

Please do not send Product to us unless specifically instructed by Sheridan Australia. We may need you to return the product to the retailer from which it was purchased.

If Sheridan Australia determines that your claim is valid, we will replace the Product with the same or similar Product at no cost to you and, where we have asked you to return the Product, reimburse you for the cost of sending the Product to us. The appropriate address for Returns will be provided by our Customer Service team.

If Sheridan Australia determines that your claim is not valid, at your request we will return the Product to the address you provided when you submitted the claim. Where your claim is invalid, you will not be entitled to be reimbursed for your costs of sending the Product for assessment.

If you have any further questions, please contact our Customer Service Team via email, phone or live chat between Mon - Fr: 9am – 4pm; AEST (excluding public holidays in Melbourne, Australia).

FREE CALL:
Australia: 1800 223 376
New Zealand: 0800 100 137.