Help hub

Have a question?
Let's find you the answer:

Most Popular
I signed up in store but I can't access my account online.

One of the reasons for this could be that you currently have an in-store only Sheridan account which you signed up to in a Sheridan store. To link your current account with an online Sheridan Rewards account, simply sign up here with the same email address.

How do I unsubscribe from emails?

If you wish to unsubscribe from our mailing list, log in to the "My Account" section of the Sheridan website and update the details under "My Preferences".
Please keep in mind that once you unsubscribe from our mailing list, you will no longer benefit from receiving your Sheridan birthday voucher and other member exclusive deals.

How do I change my password?

Whilst logged in, navigate to "My Account" then"Account Information". Under your details you will see an option to change your password.

I've requested to have my password reset, but I haven't received an email to change it yet?

If you have requested to change your password and are yet to receive a password reset email, you may not have an online account.
To validate this, try creating an account using your email address by following the link here.

I forgot to sign in when making a purchase, can I add my purchase to my account?

Unfortunately, no. Any purchases you made as a guest and whilst not logged in to your account will not be registered to your account.
Make sure you're signed into your account online and/or scan your QR code in store at the register before payment to earn rewards!

Can I change my order for a different size, colour or item?

Unfortunately we are unable to amend these details or make changes to delivery or payment methods, once your order has been placed and payment has been captured.
We can attempt to cancel your order, however this can only be done within 30 minutes of your order being submitted.

Why is my order on hold?

Our system can sometimes detect something that may result in your order being placed on hold.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.

I'm missing part of my order. Where is it?

Your order could be split and sent in more than one parcel.
Please enter your tracking number on the Australia Post website to view how many parcels are being sent. Look for the drop down menu where you can select the individual parcels and see the status of each parcel.

I have an order delivery confirmation but I haven't received it.

STANDARD DELIVERY FREE for signed in members on orders over $150, otherwise $9.95.
Metro: 7 business days.
Regional: up to 10 business days.

- We will need lodge an enquiry with Australia Post to find out the whereabouts of your parcel. We ask to allow up to 5 business days from when we lodge the enquiry for Australia Post to get back to us. Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.

My order is showing as complete, but I haven't received it. Where is it?

A 'complete' order indicates it has been dispatched from our warehouse, not that it has been received by you.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website. Alternatively visit our delivery and shipping page to track your order.

Most Recent
How do I consolidate or merge my accounts?

If you have multiple accounts using different email addresses and want to merge them into a single account, we can action that for you.

Please fill out this Change of Account Details Form here.

You need to provide the following information for each account you hold:

  • Full name
  • Email address
  • Contact phone number
  • Address / Postcode
  • Date of birth

We also need to know which is the current account you wish to maintain. For security reasons, if you are unable to provide this information for each account, or the information provided does not match the information we hold, we may not be able to merge your accounts. If that occurs you should cancel your old accounts and continue with your single current account.

Once your request has been completed, you will receive an email from us confirming that your details have been updated.

Why didn't I get my Birthday Voucher?

Please make sure you have updated your account details with your birthday. If you have missed out on a Birthday Voucher, please contact our Customer Service with your full name and email address and we can investigate this further for you.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).

If it's my birthday today and I sign up today, will I get it now?

Unfortunately no, your first Birthday Voucher will be sent to you the following year.

What payment options do you offer?

As well as the standard card payment options, we also offer Klarna, AfterPay, OpenPay, Humm and Zip. Please click here for full terms and conditions.

Find your perfect fit.

Find your perfect fit with our full size guide. Please click here.

How long will my personalised item take?

Personalised items can take a little longer to be delivered than usual.
Depending on where you live within Australia, please allow up to 14 business days for your items to arrive.
If you haven't received your product within this time, and you haven't received a notification from us informing you of a delay.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.

I'm experiencing technical issues with the Sheridan website. Who do I contact?

To get the best online experience, we suggest using an up-to-date browser like Chrome, which you can download here. If you are still having problems, get in touch with our Customer Service with the following information:
- As much detail as you can about the issue.
- Screen shots of any error message you are receiving.
- Which web browser or operating system you are using (e.g. Internet Explorer, Firefox, Chrome, Safari).
- Which device you are using, e.g. smartphone, desktop or tablet.
- What you have done to attempt to resolve it.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).

I'm interested in working for Sheridan. Where can I find your current job vacancies or information about how to apply for a position?

For employment vacancies and everything else job-related, please check out the Sheridan careers page here.

Am I able to swap/exchange for another style?

Unfortunately our return process only allows exchanges on the same item, however you can exchange for another colour (or size for apparel items).
If you would like another item, we recommend returning for refund, then purchasing the other item.

An item I purchased is faulty. What can I do?

We appreciate you bringing this issue to our attention and are sorry to hear that there is a fault with your recent purchase.
Please process a 'faulty' return on our website here to obtain a refund or exchange.
Once this process has been completed you will be provided with a return authorisation number that you will write in the space provided on the reply paid postage label included in your original order.

Your Recently Viewed Items