Orders & Delivery
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Unfortunately we are unable to amend these details or make changes to delivery or payment methods, once your order has been placed and payment has been captured.
We can attempt to cancel your order, however this can only be done within 30 minutes of your order being submitted.
Our system can sometimes detect something that may result in your order being placed on hold.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 960 266 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.
Your order could be split and sent in more than one parcel.
Please enter your tracking number on the Australia Post website to view how many parcels are being sent. Look for the drop down menu where you can select the individual parcels and see the status of each parcel.
We ask to allow up to 5 business days from when we lodge the enquiry for Australia Post to get back to us.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 960 266 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.
Alternatively to track your order, visit our delivery and shipping page and fill in your order number and postcode.
A 'complete' order indicates it has been dispatched from our warehouse, not that it has been received by you.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website.
Our UK webstore can deliver to Great Britain, Belgium, France, Germany, Spain, and Sweden. For more information click here."
It can take 3 business days for your order to be dispatched from our Melbourne warehouse. During peak periods this may be longer due to high demand.
Standard delivery can take between 5 - 8 business days.
A full description of the delivery timelines can be viewed here.
We offer FREE standard delivery to Sheridan Outlet Members for orders over $150 - sign up or login here. Guest orders incur a flat rate $9.95 delivery fee.
We also offer express delivery at a flat rate of $20 this applies to all member and guest customers.
Metro: 7 business days.
Regional: up to 10 business days.
RUG & FURNITURE
These pieces will incur a flat rate delivery cost of $50. Members recieve FREE delivery on rug purchases.
We offer Rug samples for $25 with FREE delivery. This can be returned (as per our return policy) for a full refund whether or not you wish to purchase the full sized rug.
MAXIMUM DELIVERY CHARGE
All delivery is automatically calculated at checkout. Maximum delivery charge for any online order is capped at $150.
Unfortunately we are unable to make changes (e.g. styles, sizes, quantity) to your order, including delivery or payment methods, once your order has been placed.
Depending on when your order was placed you may be able to cancel some items, however new items cannot be added.
We suggest immediately calling Customer Service on 1800 806 906 (Monday - Friday, 8am-5.30pm AEDT) for further assistance.
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Unfortunately we are unable to amend these details or make changes to delivery or payment methods, once your order has been placed and payment has been captured.
We can attempt to cancel your order, however this can only be done within 30 minutes of your order being submitted.
Our system can sometimes detect something that may result in your order being placed on hold.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 960 266 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.
Your order could be split and sent in more than one parcel.
Please enter your tracking number on the Australia Post website to view how many parcels are being sent. Look for the drop down menu where you can select the individual parcels and see the status of each parcel.
We ask to allow up to 5 business days from when we lodge the enquiry for Australia Post to get back to us.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 960 266 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.
Alternatively to track your order, visit our delivery and shipping page and fill in your order number and postcode.
A 'complete' order indicates it has been dispatched from our warehouse, not that it has been received by you.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website.
Our UK webstore can deliver to Great Britain, Belgium, France, Germany, Spain, and Sweden. For more information click here."
It can take 3 business days for your order to be dispatched from our Melbourne warehouse. During peak periods this may be longer due to high demand.
Standard delivery can take between 5 - 8 business days.
A full description of the delivery timelines can be viewed here.
We offer FREE standard delivery to Sheridan Outlet Members for orders over $150 - sign up or login here. Guest orders incur a flat rate $9.95 delivery fee.
We also offer express delivery at a flat rate of $20 this applies to all member and guest customers.
Metro: 7 business days.
Regional: up to 10 business days.
RUG & FURNITURE
These pieces will incur a flat rate delivery cost of $50. Members recieve FREE delivery on rug purchases.
We offer Rug samples for $25 with FREE delivery. This can be returned (as per our return policy) for a full refund whether or not you wish to purchase the full sized rug.
MAXIMUM DELIVERY CHARGE
All delivery is automatically calculated at checkout. Maximum delivery charge for any online order is capped at $150.
Unfortunately we are unable to make changes (e.g. styles, sizes, quantity) to your order, including delivery or payment methods, once your order has been placed.
Depending on when your order was placed you may be able to cancel some items, however new items cannot be added.
We suggest immediately calling Customer Service on 1800 806 906 (Monday - Friday, 8am-5.30pm AEDT) for further assistance.