Orders & Delivery
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My order is showing as complete, but I haven't received it. Where is it?
A 'complete' order indicates it has been dispatched from our warehouse, not that it has been received by you.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website. Alternatively visit our delivery and shipping page to track your order.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website. Alternatively visit our delivery and shipping page to track your order.
How long does delivery take?
Once your order has left our warehouse, you will receive a dispatch email complete with a tracking number. Standard delivery can take between 5 - 8 business days. A full description of the delivery timelines can be viewed here.
How much do you charge for delivery?
We offer free standard shipping on all orders over $150, otherwise $9.95 to Sheridan members - sign up or login
here. Guest orders incur a flat rate $9.95 delivery fee.
Metro: 7 business days.
Regional: up to 10 business days.
Maximum delivery charge: All delivery is automatically calculated at checkout.
Maximum delivery charge for any online order is capped at $150.
Metro: 7 business days.
Regional: up to 10 business days.
Maximum delivery charge: All delivery is automatically calculated at checkout.
Maximum delivery charge for any online order is capped at $150.
I can't find my order number to create a return. What do I do?
Your order number can be located either in your order confirmation email, or on the front of your package. If you're searching on your package, look out for the P/O number.
If you have used PayPal to process your order, the invoice ID on your PayPal receipt will be your order number.
If you have used PayPal to process your order, the invoice ID on your PayPal receipt will be your order number.
How long does it take Sheridan Outlet to dispatch my order?
It can take 3 business days for your order to be dispatched from our Melbourne warehouse. During peak periods this may be longer due to high demand.
What is Click & Collect?
Click & Collect is a free service that allows you to order online and collect your items from any Sheridan store.
It is not available at Sheridan Outlet stores or independent retailers who stock Sheridan products.
It's perfect if you don't wish to receive your items at home or work. Find out how it works here.
It is not available at Sheridan Outlet stores or independent retailers who stock Sheridan products.
It's perfect if you don't wish to receive your items at home or work. Find out how it works here.
Most Recent
My order is showing as complete, but I haven't received it. Where is it?
A 'complete' order indicates it has been dispatched from our warehouse, not that it has been received by you.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website. Alternatively visit our delivery and shipping page to track your order.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website. Alternatively visit our delivery and shipping page to track your order.
How long does delivery take?
Once your order has left our warehouse, you will receive a dispatch email complete with a tracking number. Standard delivery can take between 5 - 8 business days. A full description of the delivery timelines can be viewed here.
How much do you charge for delivery?
We offer free standard shipping on all orders over $150, otherwise $9.95 to Sheridan members - sign up or login
here. Guest orders incur a flat rate $9.95 delivery fee.
Metro: 7 business days.
Regional: up to 10 business days.
Maximum delivery charge: All delivery is automatically calculated at checkout.
Maximum delivery charge for any online order is capped at $150.
Metro: 7 business days.
Regional: up to 10 business days.
Maximum delivery charge: All delivery is automatically calculated at checkout.
Maximum delivery charge for any online order is capped at $150.
I can't find my order number to create a return. What do I do?
Your order number can be located either in your order confirmation email, or on the front of your package. If you're searching on your package, look out for the P/O number.
If you have used PayPal to process your order, the invoice ID on your PayPal receipt will be your order number.
If you have used PayPal to process your order, the invoice ID on your PayPal receipt will be your order number.
How long does it take Sheridan Outlet to dispatch my order?
It can take 3 business days for your order to be dispatched from our Melbourne warehouse. During peak periods this may be longer due to high demand.
What is Click & Collect?
Click & Collect is a free service that allows you to order online and collect your items from any Sheridan store.
It is not available at Sheridan Outlet stores or independent retailers who stock Sheridan products.
It's perfect if you don't wish to receive your items at home or work. Find out how it works here.
It is not available at Sheridan Outlet stores or independent retailers who stock Sheridan products.
It's perfect if you don't wish to receive your items at home or work. Find out how it works here.