Exchange and Refund Policy

We will accept returns for faulty products and our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you change your mind and wish to exchange or refund your goods please return them to us in original condition within 30 days of purchase.

For hygiene reasons we will not exchange or refund pillows, quilts, protectors, underlays and toppers for change of mind.


You must provide proof of purchase to return or exchange goods (eg receipt). Refunds are performed using the original method of payment.