My Account
One of the reasons for this could be that you currently have an in-store only Sheridan account which you signed up to in a Sheridan store. To link your current account with an online Sheridan Rewards account, simply sign up here with the same email address.
If you wish to unsubscribe from our mailing list, log in to the "My Account" section of the Sheridan website and update the details under "My Preferences".
Please keep in mind that once you unsubscribe from our mailing list, you will no longer benefit from receiving your Sheridan birthday voucher and other member exclusive deals.
Whilst logged in, navigate to "My Account" then"Account Information". Under your details you will see an option to change your password.
If you have requested to change your password and are yet to receive a password reset email, you may not have an online account.
To validate this, try creating an account using your email address by following the link here.
Unfortunately, no. Any purchases you made as a guest and whilst not logged in to your account will not be registered to your account.
Make sure you're signed into your account online and/or scan your QR code in store at the register before payment to earn rewards!
You will receive your voucher on the day of your birthday.
These rewards may be redeemed both in store and online at the checkout. Please refer to the unique gift card number and instructions in your email,
Please make sure you have updated your account details with your birthday. If you have missed out on a Birthday Voucher, please contact our Customer Service with your full name and email address and we can investigate this further for you.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).
Unfortunately no, your first Birthday Voucher will be sent to you the following year.
If you do not receive your Birthday Voucher, please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).
Please note that if you sign up at the register in a Sheridan or Sheridan Outlet store through the Sheridan team and do not use the QR code, you will also have to register online to receive benefits across both platforms. You'll receive an email from us with this information. Ensure you do so with the same email address to avoid creating 2 separate profiles.
If you were previously a Sheridan Outlet VIP member, you will be remain a member of the refreshed Sheridan Rewards program.
If you are under 18 years old, you'll need parental consent to join the program.
Make sure you're logged in online or you've scanned your member code in-store before finalising your purchase.