My Account
- Head to sheridan.com.au or sheridanoutlet.com.au
- Click ‘Sign In’ (top right corner)
- Once you’re in, go to ‘Your Account’ > ‘Account Details’
- Under ‘Profile’, click 'Edit' to change your password, and hit ‘Submit’
— and you're done!
Still no luck? You might not have an account with us yet.
You can create one below – or give us a call and we’ll sort it out:
📞 Ph: 1800 223 376 (Mon–Fri, 9am–4pm AEDT)
Create Account
Unfortunately, no. Any purchases you made as a guest and whilst not logged in to your account will not be registered to your account.
Make sure you're signed into your account online and/or scan your QR code in store at the register before payment to earn rewards!
You will receive your voucher on the day of your birthday.
These rewards may be redeemed both in store and online at the checkout. Please refer to the unique gift card number and instructions in your email,
Please make sure you have updated your account details with your birthday. If you have missed out on a Birthday Voucher, please contact our Customer Service with your full name and email address and we can investigate this further for you.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).
Unfortunately no, your first Birthday Voucher will be sent to you the following year.
If you do not receive your Birthday Voucher, please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).
All rewards are added to your account in the 'Vouchers' and/or 'My Points' section. Your sign-up date is also displayed on the 'Account Details' page. Anytime you earn a reward, you'll get an email notification only if you're a subscriber, so be sure to stay subscribed. There is no minimum spend on vouchers, and you have 30 days (Flexi Rewards) to 120 days (Instant Rewards) to use them.
Your member QR code is found in the My Account section on the Sheridan website. When shopping in store, scan your membership code before payment to earn points.
Once scanned, your membership details will come up on the register for our team, and they can see if you have any available rewards to redeem.
No stress. Sounds like you signed up in store – which means you’ll need to activate your account via our website — either sheridan.com.au or sheridanoutlet.com.au — using the same email address to avoid creating two separate member profiles.
You don’t have to be subscribed to be a member, but you do need a valid email address to join.
Just a heads-up: if you unsubscribe, we can't send you email alerts when your rewards (like vouchers) land. You'd need to log into your account or ask in-store to find out. Staying subscribed also means you'll find out first about rewards, member-only deals, and other lovely benefits.
Yes, you can. If you’ve accidentally created more than one account, we can tidy that up for you.
Just fill out our <b>Change of Account Details Form</b>.
You need to provide the following information for each account you hold:
- Full name
- Email(s)
- Phone number
- Address/postcode
- Date of birth
- Which account you want to keep
For security reasons, all info must match what we have on file – otherwise we can’t merge. But you can always cancel the old account and stick with your main account.
You’ll see it right on your My Account homepage. It’s the day your Rest Rewards member journey began with us!
You can add our email to your contact list to prevent this from happening in the future.
We also advise that you log in to your online account and update your preferences to ensure you are subscribed to receiving emails from Sheridan.