Account
Most Popular
To get the best online experience, we suggest using an up-to-date browser like Chrome, which you can download here. If you are still having problems, get in touch with our Customer Service with the following information:
- As much detail as you can about the issue.
- Screen shots of any error message you are receiving.
- Which web browser or operating system you are using (e.g. Internet Explorer, Firefox, Chrome, Safari).
- Which device you are using, e.g. smartphone, desktop or tablet.
- What you have done to attempt to resolve it.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).
If you have multiple accounts using different email addresses and want to merge them into a single account, we can action that for you.
Please fill out this Change of Account Details Form here.
You need to provide the following information for each account you hold:
- Full name
- Email address
- Contact phone number
- Address / Postcode
- Date of birth
We also need to know which is the current account you wish to maintain. For security reasons, if you are unable to provide this information for each account, or the information provided does not match the information we hold, we may not be able to merge your accounts. If that occurs you should cancel your old accounts and continue with your single current account.
Once your request has been completed, you will receive an email from us confirming that your details have been updated.
One of the reasons for this could be that you currently have an in-store only Sheridan account which you signed up to in a Sheridan store. To link your current account with an online Sheridan Rewards account, simply sign up here with the same email address.
If you wish to unsubscribe from our mailing list, log in to the "My Account" section of the Sheridan website and update the details under "My Preferences".
Please keep in mind that once you unsubscribe from our mailing list, you will no longer benefit from receiving your Sheridan birthday voucher and other member exclusive deals.
Whilst logged in, navigate to "My Account" then"Account Information". Under your details you will see an option to change your password.
If you have requested to change your password and are yet to receive a password reset email, you may not have an online account.
To validate this, try creating an account using your email address by following the link here.
Unfortunately, no. Any purchases you made as a guest and whilst not logged in to your account will not be registered to your account.
Make sure you're signed into your account online and/or scan your QR code in store at the register before payment to earn rewards!
You will receive your voucher on the day of your birthday.
These rewards may be redeemed both in store and online at the checkout. Please refer to the unique gift card number and instructions in your email,
Please make sure you have updated your account details with your birthday. If you have missed out on a Birthday Voucher, please contact our Customer Service with your full name and email address and we can investigate this further for you.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).
Most Recent
To get the best online experience, we suggest using an up-to-date browser like Chrome, which you can download here. If you are still having problems, get in touch with our Customer Service with the following information:
- As much detail as you can about the issue.
- Screen shots of any error message you are receiving.
- Which web browser or operating system you are using (e.g. Internet Explorer, Firefox, Chrome, Safari).
- Which device you are using, e.g. smartphone, desktop or tablet.
- What you have done to attempt to resolve it.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).
If you have multiple accounts using different email addresses and want to merge them into a single account, we can action that for you.
Please fill out this Change of Account Details Form here.
You need to provide the following information for each account you hold:
- Full name
- Email address
- Contact phone number
- Address / Postcode
- Date of birth
We also need to know which is the current account you wish to maintain. For security reasons, if you are unable to provide this information for each account, or the information provided does not match the information we hold, we may not be able to merge your accounts. If that occurs you should cancel your old accounts and continue with your single current account.
Once your request has been completed, you will receive an email from us confirming that your details have been updated.
One of the reasons for this could be that you currently have an in-store only Sheridan account which you signed up to in a Sheridan store. To link your current account with an online Sheridan Rewards account, simply sign up here with the same email address.
If you wish to unsubscribe from our mailing list, log in to the "My Account" section of the Sheridan website and update the details under "My Preferences".
Please keep in mind that once you unsubscribe from our mailing list, you will no longer benefit from receiving your Sheridan birthday voucher and other member exclusive deals.
Whilst logged in, navigate to "My Account" then"Account Information". Under your details you will see an option to change your password.
If you have requested to change your password and are yet to receive a password reset email, you may not have an online account.
To validate this, try creating an account using your email address by following the link here.
Unfortunately, no. Any purchases you made as a guest and whilst not logged in to your account will not be registered to your account.
Make sure you're signed into your account online and/or scan your QR code in store at the register before payment to earn rewards!
You will receive your voucher on the day of your birthday.
These rewards may be redeemed both in store and online at the checkout. Please refer to the unique gift card number and instructions in your email,
Please make sure you have updated your account details with your birthday. If you have missed out on a Birthday Voucher, please contact our Customer Service with your full name and email address and we can investigate this further for you.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).