Account
Most Popular
To get the best online experience, we suggest using an up-to-date browser like Chrome, which you can download here. If you are still having problems, get in touch with our Customer Service with the following information:
- As much detail as you can about the issue.
- Screen shots of any error message you are receiving.
- Which web browser or operating system you are using (e.g. Internet Explorer, Firefox, Chrome, Safari).
- Which device you are using, e.g. smartphone, desktop or tablet.
- What you have done to attempt to resolve it.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).
Yes, you can. If you’ve accidentally created more than one account, we can tidy that up for you.
Just fill out our <b>Change of Account Details Form</b>.
You need to provide the following information for each account you hold:
- Full name
- Email(s)
- Phone number
- Address/postcode
- Date of birth
- Which account you want to keep
For security reasons, all info must match what we have on file – otherwise we can’t merge. But you can always cancel the old account and stick with your main account.
- Head to sheridan.com.au or sheridanoutlet.com.au
- Click ‘Sign In’ (top right corner)
- Once you’re in, go to ‘Your Account’ > ‘Account Details’
- Under ‘Profile’, click 'Edit' to change your password, and hit ‘Submit’
— and you're done!
Still no luck? You might not have an account with us yet.
You can create one below – or give us a call and we’ll sort it out:
📞 Ph: 1800 223 376 (Mon–Fri, 9am–4pm AEDT)
Create Account
Unfortunately, no. Any purchases you made as a guest and whilst not logged in to your account will not be registered to your account.
Make sure you're signed into your account online and/or scan your QR code in store at the register before payment to earn rewards!
You will receive your voucher on the day of your birthday.
These rewards may be redeemed both in store and online at the checkout. Please refer to the unique gift card number and instructions in your email,
Please make sure you have updated your account details with your birthday. If you have missed out on a Birthday Voucher, please contact our Customer Service with your full name and email address and we can investigate this further for you.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).
Unfortunately no, your first Birthday Voucher will be sent to you the following year.
If you do not receive your Birthday Voucher, please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).
Most Recent
To get the best online experience, we suggest using an up-to-date browser like Chrome, which you can download here. If you are still having problems, get in touch with our Customer Service with the following information:
- As much detail as you can about the issue.
- Screen shots of any error message you are receiving.
- Which web browser or operating system you are using (e.g. Internet Explorer, Firefox, Chrome, Safari).
- Which device you are using, e.g. smartphone, desktop or tablet.
- What you have done to attempt to resolve it.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).
Yes, you can. If you’ve accidentally created more than one account, we can tidy that up for you.
Just fill out our <b>Change of Account Details Form</b>.
You need to provide the following information for each account you hold:
- Full name
- Email(s)
- Phone number
- Address/postcode
- Date of birth
- Which account you want to keep
For security reasons, all info must match what we have on file – otherwise we can’t merge. But you can always cancel the old account and stick with your main account.
- Head to sheridan.com.au or sheridanoutlet.com.au
- Click ‘Sign In’ (top right corner)
- Once you’re in, go to ‘Your Account’ > ‘Account Details’
- Under ‘Profile’, click 'Edit' to change your password, and hit ‘Submit’
— and you're done!
Still no luck? You might not have an account with us yet.
You can create one below – or give us a call and we’ll sort it out:
📞 Ph: 1800 223 376 (Mon–Fri, 9am–4pm AEDT)
Create Account
Unfortunately, no. Any purchases you made as a guest and whilst not logged in to your account will not be registered to your account.
Make sure you're signed into your account online and/or scan your QR code in store at the register before payment to earn rewards!
You will receive your voucher on the day of your birthday.
These rewards may be redeemed both in store and online at the checkout. Please refer to the unique gift card number and instructions in your email,
Please make sure you have updated your account details with your birthday. If you have missed out on a Birthday Voucher, please contact our Customer Service with your full name and email address and we can investigate this further for you.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).
Unfortunately no, your first Birthday Voucher will be sent to you the following year.
If you do not receive your Birthday Voucher, please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).