Returns Process
What is the Returns & Exchange Policy?
How do I Return or Exchange an item?
Returning or exchanging an item is simple with our online returns system.
Members: Simply login to your account, then click on the "Welcome" text next to the logout icon. Select "My Returns" down the left hand side of your screen, then click "Create new return".
Guests: You will need your order number, which you can find in your delivery confirmation email or printed on the outside of your parcel (labelled as a P/O number).
If you can't remember whether you placed your order as a member or a guest, check the bottom of your order confirmation email. Our change of mind returns are available at no cost to you up to 30 days after purchase. Faulty items can be returned at any time.
Please note, there are some limits on returns.
Due to health and hygiene reasons, change of mind returns are not available for Bed Toppers, Quilts, Pillows, Pillow Protectors, and Mattress Protectors, and for personalised items.
Gift cards cannot be returned.
Items bought via Sheridan.com.au cannot be returned in store or to a third party retailer that stocks Sheridan products.
Items bought via www.sheridanoutlet.com.au and delivered to an Australian address can be returned to any Australian Sheridan Outlet Store or through our online returns system.
You can read our full returns policy here.
How to create an online return
Members: Simply login to your account, then click on the "Welcome" text next to the logout icon. Select "My Returns" down the left hand side of your screen, then click "Create new return".
Guests: You will need your order number, which you can find in your delivery confirmation email or printed on the outside of your parcel (labelled as a P/O number).
If you can't remember whether you placed your order as a member or a guest, check the bottom of your order confirmation email. Our change of mind returns are available at no cost to you up to 30 days after purchase. Faulty items can be returned at any time.
Please note, there are some limits on returns.
Due to health and hygiene reasons, change of mind returns are not available for Bed Toppers, Quilts, Pillows, Pillow Protectors, and Mattress Protectors, and for personalised items.
Gift cards cannot be returned.
In store returns
Items bought via Sheridan.com.au cannot be returned in store or to a third party retailer that stocks Sheridan products.
Items bought via www.sheridanoutlet.com.au and delivered to an Australian address can be returned to any Australian Sheridan Outlet Store or through our online returns system.
You can read our full returns policy here.
I can't find my order number to create a return. What do I do?
Your order number can be located either in your order confirmation email, or on the front of your package. If you're searching on your package, look out for the P/O number.
If you have used PayPal to process your order, the invoice ID on your PayPal receipt will be your order number.
If you have used PayPal to process your order, the invoice ID on your PayPal receipt will be your order number.
How does extended returns work?
As a Sheridan Rewards member you will have a 45-day return period from the date of purchase, if you were signed in when the order was placed online. For in store, you must have identified yourself as a member when transacting. This is an additional 15 days in comparison to non-members, who receive a 30-day return period.
Please note, most stocked items (excluding rugs, hygiene sensitive items) can be returned or exchanged within the 45 days from the date of purchase. Please see the full returns policy here.
Please note, most stocked items (excluding rugs, hygiene sensitive items) can be returned or exchanged within the 45 days from the date of purchase. Please see the full returns policy here.
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