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Most Popular
How do I change my password?

  1. Head to sheridan.com.au or sheridanoutlet.com.au
  2. Click ‘Sign In’ (top right corner)
  3. Once you’re in, go to ‘Your Account’ > ‘Account Details’
  4. Under ‘Profile’, click 'Edit' to change your password, and hit ‘Submit’

— and you're done!
I've requested to have my password reset, but I haven't received an email to change it yet?

First things first: check that your email is correct, and have a look in your spam or junk folder in your inbox.

Still no luck? You might not have an account with us yet.

You can create one below – or give us a call and we’ll sort it out:
📞 Ph: 1800 223 376 (Mon–Fri, 9am–4pm AEDT)

Create Account
I forgot to sign in when making a purchase, can I add my purchase to my account?

Unfortunately, no. Any purchases you made as a guest and whilst not logged in to your account will not be registered to your account.
Make sure you're signed into your account online and/or scan your QR code in store at the register before payment to earn rewards!

Can I change my order for a different size, colour or item?

Unfortunately we are unable to amend these details or make changes to delivery or payment methods, once your order has been placed and payment has been captured.
We can attempt to cancel your order, however this can only be done within 30 minutes of your order being submitted.

Why is my order on hold?

Our system can sometimes detect something that may result in your order being placed on hold.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.

I'm missing part of my order. Where is it?

Your order could be split and sent in more than one parcel.
Please enter your tracking number on the Australia Post website to view how many parcels are being sent. Look for the drop down menu where you can select the individual parcels and see the status of each parcel.

I have an order delivery confirmation but I haven't received it.

STANDARD DELIVERY FREE for signed in members on orders over $150, otherwise $9.95.
Metro: 7 business days.
Regional: up to 10 business days.

- We will need lodge an enquiry with Australia Post to find out the whereabouts of your parcel. We ask to allow up to 5 business days from when we lodge the enquiry for Australia Post to get back to us. Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.

My order is showing as complete, but I haven't received it. Where is it?

A 'complete' order indicates it has been dispatched from our warehouse, not that it has been received by you.

For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website. Alternatively visit our delivery and shipping page to track your order.
Where do you ship to?

We ship to Australia via Australia Post. However, some of our items require special delivery and will be sent to you via Toll.

How long does it take Sheridan to dispatch my order?

It can take 1 - 3 business days for your order to be dispatched from our Melbourne warehouse. During peak periods this may be longer due to high demand.

Most Recent
What happens if I don't have an online account?

You’ll stay on Instant Rewards and redeem your vouchers in-store at the till. Want Flexi Rewards instead? Create an online account via our link below, using the same email you signed up with in-store.

SIGN UP HERE
I signed up on the Sheridan website, how do I earn points on Sheridan Outlet?

If you created your account at sheridan.com.au, you’ll need to activate it on sheridanoutlet.com.au as well. Just make sure you use the same email address – otherwise, you’ll end up with two different accounts.

Account Activate

Once you've activated your account on both Sheridan and Sheridan Outlet, your points will go to the same account no matter where you shop.
Can Customer Service activate my online account for me?

Yes — as long as you provide the same email you signed up with in store, our team can activate and merge your online account.
I signed up in store and activated my online account later. Which anniversary date counts?

We go by your first sign-up date — so that’s the in-store one. That’s your official Rest Rewards anniversary.
How do I view and update my Rest Rewards details?

Simple. Just log into your account using the link below. Your information will be under Account Details (top option, left-hand menu). Or, simply ask one of our friendly store team for assistance.

My Account

I signed up but haven't received my $15 Rest Rewards voucher.

A $15 Rest Rewards Voucher is automatically added to your membership account, and will be accessible after around 15 minutes of receiving your Welcome email.
I'm a Rest Rewards member but I'm not receiving any emails.

Log into My Account and check your Email Preferences. Make sure you’re subscribed – that’s how we send you rewards, benefits, and fun little surprises.
I signed up in store but can't log in online.

If a team member created your account at the register in store, you’ll need to activate it online via our websites, at sheridan.com.au and sheridanoutlet.com.au. Just make sure you use the same email address – otherwise, you’ll end up with two different accounts.

Activate Online Account

If you signed up online or via scanning the QR code, your account will be available to use in store and online immediately.
How long until my Rest Rewards account works in store?

Signed up online or scanned a QR code? You’re good to go instantly — online and in store.
Do I earn points when I redeem my $15 voucher?

No, your $15 voucher won't be converted into points when redeemed as it is not a form of tender. Vouchers are rewards, not a new spend.

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