COVID-19 COVID-19

A message from our Group General Manager

3rd of April 2020


Dear customers,

These are indeed challenging times as we all try to navigate COVID19 and its increasing impacts on our communities. This week has been a really tough one for many businesses like Sheridan. With the situation changing daily and often hourly we had to make the quick decision to close our stores, scale back our call centre hours and change our distribution centre operations to ensure our people stay safe.

We are genuinely sorry if our service levels have been reduced over this time and if this has impacted any of our very loyal followers and customers. Please bear with us as we navigate all of these changes and get back to delivering the best possible service to you that we can in this challenging environment.

We will ensure we adjust all of our communications by end of day to ensure there is a clear view of when you can expect your Sheridan purchases.

Some of our customers have asked us what to do if they need to return an item that they bought in store. Our transaction systems for online and stores are not the same which is making this very difficult. We are developing a solution for this as quickly as possible and we will absolutely get back to every one of our customers who are waiting on a response.

Thank you for your patience and understanding during this time

Paul Gould,

Group General Manager, Sheridan




A message from our Group General Manager

31st March 2020


To our loyal Sheridan customers,

I’d like to update you on the most recent actions we’ve taken to manage the COVID-19 situation. The safety and wellbeing of our community and employees remains our top priority and as a result, we have adapted parts of our business to ensure we can continue to operate whilst keeping our community safe.

In these times of uncertainty, we want to reassure you of the measures we’ve taken to provide our loyal customers with the quality service and products you know and love.



Stores

Following the latest social distancing requirements and updated federal and state government advice to stay at home unless it is essential, we now have no choice but to temporarily close our stores at the end of today, 31 March 2020. Throughout these uncertain times, keeping our people safe, healthy and employed has always been our number one priority. We will continue to support our team members as best we can during this period.



Online

Our online store is always open and has our widest range of products, available to you 24/7.



Extended returns

We’ve extended our returns period from 30 to 60 days during this time. For more information on our returns policy, visit here.



Update to Sheridan Recycling Program

In order to provide a safe and hygienic retail environment, we have made the decision to suspend the Sheridan Recycling Program until further notice. We’d like to applaud our entire community for your participation in the program so far. You’ve helped us to divert over 11,000 kg of textile waste from landfill. We’re proud of what we’ve achieved so far and we look forward to re-introducing this program to our stores in the future.




Connect with us

We’re here to help. Our friendly customer service team is available to answer any product related queries from 9am – 4pm, Mon-Fri on 1800 223 376. Please be kind and patient.


We’re closely monitoring the rapidly evolving situation and we’ll keep you in the loop on any changes as they take place. Every decision is intended to protect our community, staff, customers, suppliers and delivery partners.

In these challenging times, let’s remember we’re in this together.

Be safe and take care,
Paul Gould

A message from our Group General Manager

3rd of April 2020


Dear customers,

These are indeed challenging times as we all try to navigate COVID19 and its increasing impacts on our communities. This week has been a really tough one for many businesses like Sheridan. With the situation changing daily and often hourly we had to make the quick decision to close our stores, scale back our call centre hours and change our distribution centre operations to ensure our people stay safe.

We are genuinely sorry if our service levels have been reduced over this time and if this has impacted any of our very loyal followers and customers. Please bear with us as we navigate all of these changes and get back to delivering the best possible service to you that we can in this challenging environment.

We will ensure we adjust all of our communications by end of day to ensure there is a clear view of when you can expect your Sheridan purchases.

Some of our customers have asked us what to do if they need to return an item that they bought in store. Our transaction systems for online and stores are not the same which is making this very difficult. We are developing a solution for this as quickly as possible and we will absolutely get back to every one of our customers who are waiting on a response.

Thank you for your patience and understanding during this time

Paul Gould,

Group General Manager, Sheridan




A message from our Group General Manager

31st March 2020


To our loyal Sheridan customers,

I’d like to update you on the most recent actions we’ve taken to manage the COVID-19 situation. The safety and wellbeing of our community and employees remains our top priority and as a result, we have adapted parts of our business to ensure we can continue to operate whilst keeping our community safe.

In these times of uncertainty, we want to reassure you of the measures we’ve taken to provide our loyal customers with the quality service and products you know and love.



Stores

Following the latest social distancing requirements and updated federal and state government advice to stay at home unless it is essential, we now have no choice but to temporarily close our stores at the end of today, 31 March 2020. Throughout these uncertain times, keeping our people safe, healthy and employed has always been our number one priority. We will continue to support our team members as best we can during this period.



Online

Our online store is always open and has our widest range of products, available to you 24/7.



Extended returns

We’ve extended our returns period from 30 to 60 days during this time. For more information on our returns policy, visit here.



Update to Sheridan Recycling Program

In order to provide a safe and hygienic retail environment, we have made the decision to suspend the Sheridan Recycling Program until further notice. We’d like to applaud our entire community for your participation in the program so far. You’ve helped us to divert over 11,000 kg of textile waste from landfill. We’re proud of what we’ve achieved so far and we look forward to re-introducing this program to our stores in the future.




Connect with us

We’re here to help. Our friendly customer service team is available to answer any product related queries from 9am – 4pm, Mon-Fri on 1800 223 376. Please be kind and patient.


We’re closely monitoring the rapidly evolving situation and we’ll keep you in the loop on any changes as they take place. Every decision is intended to protect our community, staff, customers, suppliers and delivery partners.

In these challenging times, let’s remember we’re in this together.

Be safe and take care,
Paul Gould


Your Recently Viewed Items

    Become a member to receive gifts, offers, previews & invitations
    CONTINUE SHOPPING
    • Bag (0)

    Bonds & Co. Shipping

    We think you are shopping from Australia

    Great news! Bonds, Berlei, Champion, Jockey, Playtex and Bonds Outlet Shopping just got a whole lot easier for you and your fellow Australian shoppers!

    You can now shop across all these brands, add them to your bag, checkout once, and receive your order in one convenient delivery.*

    Free shipping Australia wide on all Bonds & Co orders for members! Not a member?
    No problems, sign up below!

    Join Now

    *Shipping to Australian or New Zealand addresses only.