Delivery & Shipping Information

This policy applies to products purchased from the website All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Shipping is currently only available within Australia and New Zealand (from For health and safety, our delivery drivers will leave your order without requiring a signature or making any contact with you.

Where is my order?

Enter your order number and the delivery postcode below to check the status of your order.

Order #

Order Status:
Placed on:

Your order does not yet have tracking details.

Track your delivery:
Delivery Estimate :
  • Placed
  • Processing
  • In transit
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Delivery Information
Stocked Items

STANDARD DELIVERY – FREE for signed in members on orders over $150, otherwise $9.95.
Metro: 5 business days.
Regional: up to 7 business days.
Metro: Next business day delivery for orders dispatched before 10am.
Regional: 1-2 business days as per Australia Post website.

Tracking for both standard and express delivery is available through Australia Post using the tracking number in your dispatch email.

STANDARD DELIVERY – FREE for signed in members on orders over $150, otherwise $19.95.
Delivery: Up to 14 business days. Tracking is available by using the tracking number in your dispatch email.

Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Because duty and GST varies by order for New Zealand, orders may be subject to local customs charges. We cannot mark New Zealand orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches New Zealand. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about New Zealand's custom policies, please contact the New Zealand Customs Service. To estimate any potential charges, you can use New Zealand Customs Service Duty calculator. Please note this is an estimate only and Sheridan Outlet is not responsible for any discrepancies.


How much do you charge for delivery?

We offer FREE standard delivery to Sheridan Members - sign up or login here. Guest orders incur a flat rate $9.95 delivery fee.
We also offer express delivery at a flat rate of $20 this applies to all member and guest customers.
Metro: 5 business days.
Regional: up to 7 business days.

All delivery is automatically calculated at checkout. Maximum delivery charge for any online order is capped at $150.


Faulty Or Incorrect Deliveries

At Sheridan, we take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem. Returns will be accepted for products purchased either online or instore and can be can be returned to any can be returned to any Sheridan Outlet Store or through our online returns system. However any goods purchased via cannot be returned to a third party retailer that stocks Sheridan products. 
You will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return.


How long does it take Sheridan to dispatch my order?

It can take 1 – 3 business days for your order to be dispatched from our Melbourne warehouse. During peak periods this may be longer due to high demand.


How long does delivery take?

Once your order has left our warehouse, you will receive a dispatch email complete with a tracking number.
Standard delivery within Australia can take between 5 - 7 business days. Please allow an additional 5 business days for personalised items to be delivered.


Where do you ship to?

Shipping is currently only available within Australia and New Zealand.


Can I amend my address before shipment?

Unfortunately we are unable to make changes (e.g. styles, sizes, quantity) to your order, including delivery or payment methods, once your order has been placed.
Depending on when your order was placed you may be able to cancel some items, however new items cannot be added.
We suggest immediately calling Customer Service on 1800 806 906 (Monday – Friday, 8am-5.30pm AEDT) for further assistance.


Have a question that isn't answered above?

If you have any further questions please get in touch with our Customer Service Team via email, phone or live chat between Mon - Fr: 9am – 4pm; AEST (excluding public holidays in Melbourne, Australia).

Australia: 1800 223 376
New Zealand: 0800 936 226.


For information regarding our Returns Policy please see here.