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Got questions about Sheridan Rewards? We’ve got answers.
You can join Sheridan Rewards by signing up in a Sheridan Outlet store in New Zealand at the register with a Sheridan team member.
Is Sheridan Rewards free?
Yes! It's free. In fact, you'll get a Welcome gift for joining as a new member! Sign up in store to receive your welcome gift.
How do I know if I’m a member of Sheridan Rewards?
If you are a member, the email address you used to sign up can be identified in store.
Is my personal information secure?
Yes, we take the security of your personal information seriously. Have a read of our Privacy Policy for further information.
I signed up in store but can't access my account online
Sheridan Rewards New Zealand is only avaliable in New Zealand Sheridan Outlet stores. It is not able to be used on Sheridan.com.au or Sheridanoutlet.com.au
What happened to Sheridan Outlet VIP program?
The Sheridan Outlet VIP member program has been refreshed and is now Sheridan Rewards. If you were part of the Sheridan Outlet VIP member program, you will need to sign up again to the refreshed program instore.
I already have Sheridan emails, does this mean I’m part of Sheridan Rewards?
Not necessarily. If you are currently receiving Sheridan emails, you will need to ensure that you have registered to become a member of Sheridan Rewards. Make sure you update your details with one of our team memberes in store — including your birthday, so we can send you a special birthday reward!
What if my personal details change?
Just let our store team members know in store and they can update this for you
Why should I provide my email address to join Sheridan Rewards?
All the benefits from Sheridan Rewards will be delivered to you via email, including rewards and exclusive offers.
What type of emails will I receive?
We will always make sure you receive your transactional and delivery emails. In addition to this, Sheridan Rewards will email you exclusive member offers; personalised birthday gift vouchers and other member vouchers; recommendations; latest trends; new styles; new season product updates and current promotional offers from Sheridan.
What if I don’t want to receive emails anymore?
We're sorry to see you go. You can also click "Unsubscribe" on the footer of any Sheridan email you receive.
What are the benefits of Sheridan Rewards?
As a member of Sheridan Rewards, when you visit us in store and identify yourself as a member, you will receive:
A welcome gift when you subscribe to email communications
$25 Spend & Save voucher for every $250 spent on product
Member only offers e.g. Members take a further 10% off
Extended free 45-day return policy
Option of free home delivery of your instore purchases
Anniversary & Birthday gifts when you subscribe to email communications
What are Sheridan spend and save vouchers?
Spend & Save Voucher is the name of the reward voucher members receive after spending $250 on Sheridan or Sheridan Outlet product. Members will also receive a spend and save voucher as a gift for joining the program, on their program anniversary and for their birthday.
How do I earn a Spend & Save Voucher?
Spend $250 on product (not including returned items, gift cards, shipping costs and Sleepsafe donations) at a Sheridan or Sheridan Outlet website or store and you'll be rewarded with a $25 Sheridan Spend & Save voucher.
Make sure you're logged in online or you've scanned your member code in-store before finalising your purchase.
How do I redeem my Spend & Save vouchers?
They are redeemable at Sheridan and Sheridan Outlet, in-store or online. When shopping online, all available rewards will appear at checkout when you are signed in. If redeeming in store, scan your member QR code and let our in-store team know at the register which voucher/s you'd like to use.
Can I use more than one voucher in an order?
Yes - there's no limit! You can spend as many Sheridan Rewards vouchers that you have in your account within one transaction.
Do my vouchers expire?
Sheridan Spend & Save vouchers expire 6 months from the date of issue.
Can I extend the expiry date of my Birthday/Welcome rewards?
No, unfortunately these rewards come with set expiry dates, which cannot be extended.
Is there a minimum spend on birthday and welcome vouchers?
Yes, you need to spend a minimum amount in a single transaction to use your birthday and Welcome voucher. The minimum spend amount is stated in the email containing your birthday or Welcome voucher.
I don't live in Australia. Can I still earn vouchers?
Sheridan Spend & Save vouchers cannot be earned or spent outside of Australia.
How does extended returns work?
As a Sheridan Rewards member you will have a 45-day return period from the date of purchase, if you were signed in when the order was placed online. For in store, you must have identified yourself as a member when transacting. This is an additional 15 days in comparison to non-members, who receive a 30-day return period.
Please note, most stocked items (excluding rugs, hygiene sensitive items) can be returned or exchanged within the 45 days from the date of purchase. Please see the full returns policy here.
What if I can’t find the answer to my question here?
You can contact our Customer Service team on 1800 223 376 or visit our HelpHub.
See our Helphub below for further details on our Sheridan Rewards program in New Zealand
Spend and Save vouchers
Free 45-day returns
Updates & inspiration
