Sheridan outlet mattress topper

AUSTRALIAN SHIPPING

DISPATCH TIME: 1-2 business days.

STANDARD DELIVERY – FREE for signed in members on all orders, otherwise $9.95.
Metro: 5 business days after dispatch. Regional: up to 8 business days after dispatch. Tracking for standard and express delivery for Australian orders is available through Australian Post using the tracking number in your dispatch email.

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Express shipping

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* Please allow an additional 5 business days for personalised items

NEW ZEALAND SHIPPING

DISPATCH TIME: 1-2 business days.

STANDARD DELIVERY – FREE for signed in members on orders over $150, otherwise $19.95. Delivery: Up to 14 business days after dispatch. Tracking is available by using the tracking number in your dispatch email.

NEW ZEALAND TAXES AND FEES

Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Because customs policies vary from country to country, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office. 

FREE* 30 DAY CHANGE OF MIND RETURNS

Most items (excluding hygiene sensitive items) can be exchanged or returned within 30 days from the date of purchase either online using our prepaid returns label or in one of our Sheridan Outlet stores. 

*Returns are free of charge for Members where their order was over $150 and they were signed in when the order was placed. For all other orders $9.95 will be deducted off the refund amount.

Candles, aroma reeds and fragrance can only be returned to a Sheridan Outlet store (not online) and must be returned sealed in original packaging.

Any large items purchased online from our Home Décor and Outdoor & Garden categories, such as rugs, furniture, artwork and frames, cannot be returned instore and must be returned using our online return system. If the item is bulky or fragile, it may require carrier collection rather than being sent through the post. Please contact our Customer Service Team if you wish to return one of these items.

Note: For hygiene reasons, all Bed Toppers, Quilts, Pillows, Pillow Protectors and Mattress Protectors are non-returnable unless faulty.

FAULTY RETURNS
We accept returns for all faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law or the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

For more information, please see refer to our full Shipping & Returns policy.