- 1. I only received part of my order, where is the rest of it?
Orders can be shipped in more than one parcel and can sometimes be split up by Australia Post during the transit process. The tracking number provided in your shipment notification email can hold up to 10 parcels – if you track this number it will show you if there are any parcels still in transit or awaiting shipment. Please track via www.auspost.com.au/track
- 2. How do I return or exchange items?
For products purchased online and delivered within Australia, we will accept returns for change of mind within 30 days from date of receipt, or if faulty. Goods can be returned at no cost to you. For change of mind returns, items must be unused with tags still attached.
More details about our return policy
Step 1. Get your return receipt ready To begin your return, create a return receipt by using our easy online returns system
Click here to create a return receipt
Step 2: Prepare your package Please select the items you wish to return, pack them items securely and include your return receipt. Attach the provided shipping label with a return address below to the package, making sure no other tracking labels are showing. You will not be charged for returning your package to us as we have provided a prepaid return label:
Sheridan Customer Service
PO BOX 2331
3. Ship it When your package is correctly labelled and securely sealed, drop it off at your nearest Australia post office or Australia Post Mail Box.
More information on returns & exchanges here
- 3. How do I use a Sheridan gift card or promo code?
You have to be logged in to a Sheridan Online account when using promo code or voucher, so please make sure you have signed in or registered before using it.
Enter the code in the Promo Code box when viewing your ‘Shopping Cart’, and then click ADD. The voucher amount will be discounted off your total order amount. Please note that only one promo code may be applied to an order at a time.
- 4. I'm a Sheridan member but I cannot sign in online?
Online and in store memberships are separate, so although you may be a member in store and receive emails, you would still need to register on our website if you have not registered online previously.
Registering as a Sheridan Member online only takes a minute, please follow the link below to create your online account.
- 5. Can I add items, change or cancel my order once I've submitted it?
Unfortunately, once your order is placed, you can no longer add items, change or cancel your order. Our warehouse begins to prepare your order almost immediately after it is placed. This timeframe makes it difficult for us to change or cancel your order; however, we'll do our very best to support your request.
To add items, you should place another order; our standard delivery for Sheridan.com.au is free Australia wide and $9.95 for orders for under $150 for sheridanoutlet.com.au
We will be able to cancel your order or change a product colour if it wasn’t prepared for dispatch yet. Please, contact our customer service immediately using a Contact Us form or call 1800 960 266, Mon-Fri 8:00am – 5:30pm AEST and we will do our best to assist you.
Note: our customer service can change a product colour only; it cannot change a product or a size.